Privacy Policy

1. Data Controller

Padel Tripper (UK Company Registration No. 15698275) is the data controller for personal data processed through this website and quotation forms.

Contact for privacy matters: hello@padeltripper.com.

2. Personal Data We Collect

Depending on your interaction with us, we may collect:

• Lead traveler details (name, email, phone).
• Participant details submitted by the lead traveler (name, email, level, requirements).
• Trip and accommodation preferences and special requests.
• Communication and customer support records.
• Technical and usage data (for security and website operation).

3. How and Why We Use Data

We process personal data to:

• Handle quotation requests and respond to inquiries.
• Administer potential and confirmed travel arrangements.
• Communicate important service updates.
• Maintain website security and prevent abuse.
• Meet legal, accounting, and regulatory obligations.

4. Legal Bases for Processing

We rely on one or more of the following legal bases under UK GDPR / EU GDPR:

• Pre-contractual steps at your request (for quotations and trip planning).
• Performance of a contract (where a booking is confirmed).
• Legitimate interests (service operations, support, fraud prevention).
• Legal obligation (financial, tax, compliance records).
• Consent (where required, including certain cookies/communications).

5. Data Shared with Service Providers

We use trusted processors to deliver services, including:

• Cloudflare (hosting and edge infrastructure).
• Supabase (database infrastructure).
• Resend (transactional email delivery).

We only share data necessary for the relevant service and under contractual safeguards.

6. International Data Transfers

Where personal data is transferred outside the UK/EEA, we rely on lawful transfer mechanisms such as adequacy decisions or standard contractual clauses, plus supplementary safeguards where needed.

7. Data Retention

We keep personal data only for as long as necessary for the purposes above, including legal, accounting, and dispute-resolution requirements. Retention periods may vary by data type and legal context.

8. Your Data Protection Rights

You may have the right to request access, rectification, erasure, restriction, objection, and data portability.

To exercise your rights, email hello@padeltripper.com.

You also have the right to complain to your local data protection authority. UK users can contact the Information Commissioner's Office (ICO).

9. Data Submitted for Other Participants

If you submit personal data for other participants, you must be authorized to do so and must provide them with relevant privacy information.

10. Cookies

We use cookies and similar technologies as described in our Cookie Policy.

Where you make a cookie choice, we store a consent log (decision, timestamp, policy version, technical identifiers such as client ID, user-agent, and IP address) to demonstrate compliance.

11. Changes to This Policy

We may update this policy periodically. Material changes will be reflected by updating the “Last updated” date above.

12. Retention for Cookie Consent Logs

Cookie consent logs are retained for up to 24 months, after which they are deleted or anonymized unless a longer period is required to meet legal obligations.